Terms & Conditions at Petwood
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Terms & Conditions

In common with many businesses the Petwood Hotel collects personal information from its customers.

This information will either be used to make a booking with us or, in response to your requests, we will send you brochures or similar marketing offers. This may take the form of a single response, or it may be repeated from time to time. You can opt out of this arrangement at any time by contacting the marketing department at the hotel.

Your information will be stored securely at the hotel. The information is solely for the use of the Petwood Hotel, and will not be disclosed to any third parties.

The type of data that is stored is your name, address and e-mail address, your phone, fax and credit card numbers and any special needs such as dietary or disability requirements.

ACCESS STATEMENT

The Petwood Hotel is set in 30 acres in the centre of Lincolnshire. The building is surrounded by formal gardens and woodland, with many level and paved walks.

The Hotel has 53 bedrooms on three floors, served by a lift. There are three bedrooms on the ground floor and several bedrooms throughout the building have been modified to help those with disabilities. There are also several bedrooms that can only be accessed by stairs.

Before you arrive

There is a bus and coach stop in the village - half a mile away, and we can arrange to collect you. There is a train station in Metheringham - five miles from the Petwood. The nearest main line station is eighteen miles away in Lincoln. We can book taxis to meet you at the station. Our website has maps to help you plan your journey. Our housekeeper is happy to talk to you about any special needs you may have or equipment you may require us to arrange for you.

Arrival and Car Parking

The large, well lit car park at the front of the hotel has four reserved bays next to the front entrance, and two reserved bays next to the Woodland Suite. Assistance is always available to help with luggage and bags.

Reception and Public Areas

There is a small ramp to bring you through two large doors into the main foyer of the hotel. The reception desk has an induction hearing loop and a low table is available nearby if required. There is level access to the ground floor bedrooms, lounges and bars, restaurant and extensive function rooms. There is one low step to negotiate to get onto the south facing terrace which overlooks the gardens. There is one adapted unisex WC near the lift, and a further adapted unisex WC in the function suite.

Restaurant and Bar

There is a level access to both the restaurant and the bar, and there are chairs both with and without arms. All public areas of the hotel are carpeted. Meals and refreshments can be served in the restaurant, bar, on the terrace or in your bedroom. A wide variety of dietary needs can be catered for. If specific special foods are required, advance notice may be required.

Conference and Function Rooms

There are two large and three smaller rooms all situated on the ground floor. There is a portable hearing loop system available for use in these rooms. All rooms have level access from inside the building. Three rooms have level access to the terraces outside, whilst the other two have one low step.

Bedrooms

Of the 53, 23 have level access (20 via the lift), 26 are accessed by one step, whilst 4 have access via one flight of stairs. There are single, double and twin bedded rooms available, as well as four posters and a two room suite which has a bedroom accessed by a flight of stairs. Two rooms on the ground floor, one on the first and one on the second floor are particularly suited to those with disabilities. A range of special needs equipment that is not normally placed in guest bedrooms is available on request. One en-suite bathroom is a wet room with shower facilities. All bathroom floors are non-slip laminate, and the bedrooms are carpeted.

Additional information

Pets are welcome at the Petwood. No charges are made for Assistance Dogs. Our Head Receptionist, Housekeeper and Duty Managers are all available to assist with any special requirements you may have. Bells and Sirens will sound continuously if an evacuation of the building is needed. If you require assistance with evacuation - please notify us on arrival.

Petwood Hotel is a member of British Hospitality Association and Lincolnshire Chamber of Commerce and Industry.

Registered in England No 3258579

Registered Office: Petwood Hotel Ltd, Stixwould Road, Woodhall Spa, Lincolnshire, LN10 6QG

Telephone : 01526 352411

Fax : 01526 353473

Webiste : www.petwood.co.uk

Email : reception@petwood.co.uk

We welcome your feedback to help us improve. If you have any helpful comments, please contact us.

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