Travellers Choice Award

It's always wonderful to hear that we have delivered a fantastic experience for our guests and visitors and today was one of those days.

Today we heard that once again we have been awarded the 'Travellers Choice Award' by TripAdvisor, an award that is given based purely on the feedback of you, our guests. In a year of extreme challenges which none of us could have foreseen, it fills us with a real sense of achievement.

Despite the challenges of Covid-19 which of course we are still working with, we have had some fantastic results in the last couple of months. That is largely due in no small part to our amazing and resilient team. Watching how they have all pulled together across departments to implement the new systems and procedures to keep both team members and you, our guests, safe has been something we are incredibly proud of.

Not all of our teams have returned to work full time yet but the work they are doing on a part-time basis has been nothing short of incredible. We hope that before too long, we will have all of our teams back full time, where they belong as part of the Petwood family.

Our Garden team are busy making the most of the last summer weather catching up in the myriad of jobs that a Summer garden demands and we think you will all agree that they are doing an amazing job. One particular project which has been developing this year is the wildflower meadow at the bottom of the gardens where our statue of Pan is situated. It has been a wonderful sight to see the wildflowers filling the area during the summer and the wildlife that it has attracted. We will be placing some signage up in the area and we’ll also be building bug and insect houses and bird feeders to make a real wildlife sanctuary in the area.

Our indoor teams have also been working tirelessly in the hotel on an ever-increasing list of new tasks as part of our being a ‘Covid Secure’ business and there isn’t a part of the business that hasn’t had to change the way it works to enable us to open safely. We know that this has made visiting the Petwood a very different experience, but we have been buoyed enormously from the wealth of wonderful comments supporting us and enjoying your time back with us since the 4th July.

As we approach Autumn, and things start to get quieter, we need your help to keep the momentum of the last two months going. The hospitality industry is historically quiet in the Winter months and we all make the most of the Summer months to see us through until the Spring returns (along with our beautiful rhododendrons). This year we need that support from you all more than ever and with our fantastic new menu which launches today, we hope we have given you some fantastic foodie reasons to come back and see us in the coming weeks. Don’t forget that you need to book a table when you come and eat with us now. Just click the ‘book a table’ button on the website and you’ll find it’s really simple.

Thank you all for the unwavering support you have shown to our Petwood family this year. We have been truly humbled by your comments and kind wishes.