Frequently Asked Questions
There are a number of ways guests can book directly with us. We will always offer the best rate when booking with us directly:
- Book directly on our website via the book online link at the top right of the page
- Call our Reservations Team on 01526 352411
- Email our Reservations Team on reception@petwood.co.uk
You can book your stay with us from today to one year in advance. Please call our Reservations Team on 01526 352411 or email reception@petwood.co.uk and we will be happy to help.
Please note that for special events may not be available a year in advance and me subject to changes in our normal policy.
Booking Directly
If you book directly with us you will receive an email confirmation once you have completed your booking, detailing your reservation, date of arrival, length of stay and the cost for your stay. If you do not have an email address, we will send your confirmation to you by post.
Booking on an external website (Such as booking.com)
You will receive an email confirmation of your booking directly from the website you booked your accommodation on.
Please check your spam emails. If you still have not received it, please contact reception on 01526 352411 or email reception@petwood.co.uk
We would require a note of a credit or debit card to guarantee your reservation at the time of making the booking but we do not take payment with the exception of our Advance Purchase Rates, which are prepaid at the time of booking.
If you have any queries, please contact our Reservations Team on 01526 352411 or email reception@petwood.co.uk
You will be charged the cost of the first night of your stay if you cancel your reservation within 48 hours prior to your arrival date. This is with the exception of any of our Advance Purchase Rates. These are non-refundable and non-transferable under any circumstances.
If you require assistance or do wish to cancel your booking, please contact our Reservations Team on 01526 352411 or email reception@petwood.co.uk
We accept payment via all major credit and debit cards. Please note that at this time we are unable to accept cash.
We ask that all guests pay for their stay on arrival.
We are unable to take cash at this time and payment is by card only. Please talk to our reception team when you arrive.
We ask that your account is settled on arrival. Our Reception Team will be happy to assist you with any queries on 01526 352411.
Making a group booking is easy. Simply call our Reservations Team on 01526 352411 or email reception@petwood.co.uk for assistance.
For group functions, please email our Events Team or call 01526 352411 and select option 2.
In order to confirm your group booking, we need to know final numbers before you arrive and payment made in advance. If you need any assistance with your booking, please contact our Reservations Team on 01526 352411 or email reception@petwood.co.uk
Yes. We have space for three coaches in our overflow car park at the hotel. If you need any assistance please call our Reception Team on 01526 352411 or email reception@petwood.co.uk and we will be happy to help.
By Road
The Petwood is situated on Stixwould Road off to the north of the B1191 running through the village of Woodhall Spa.
Our address and postcode for satellite navigation systems is: The Petwood Hotel, Stixwould Road, Woodhall Spa, Lincolnshire, LN10 6QG
If using a satellite navigation device to find the Petwood, the following longitude and latitude coordinates may be useful:
Longitude: 53.158000813290585
Latitude: -0.21870195865631104
From Lincoln city centre
Leave Lincoln on the B1188 Canwick Road for 8 miles, pick up the B1189 at Metheringham and after 3 miles pick up the B1191 sign posted for Martin and Woodhall Spa. After entering Woodhall Spa, take the 1st exit at the roundabout and take the Stixwould Road for half a mile and we can be found on the right.
By Train
The local village of Woodhall Spa is sadly no longer directly connected to London Kings Cross, thanks to Dr Beeching, but still has good connections by rail; Metheringham Station is within 9 miles from the hotel and has regular connections from Grantham and Lincoln. There is an hourly bus service (the Number 5) and taxi services are available.
By Coach
The National Express run daily coach services between London to Hull calling at Woodhall Spa village.
By Air
Humberside Airport is a 35 minute drive away.
The Petwood Hotel also welcome helicopters. Please call 01526 352411 for email reception@petwood.co.uk for more information.
If you require a taxi, please contact one of the local providers listed below:
- Streetwise Taxi - 07376 296365
- Danny's taxi - 07855 387353
- Ross Private Hire - 07928 747935
If you require any further assistance, our Reception Team will be happy to help.
Car parking is complimentary for guests and visitors. Car parking is available at the front of the hotel, with a large overflow car park to the rear.
Please note that on some larger events such as the Woodhall Spa 1940s weekend, parking is restricted to guests staying at the hotel only and parking permits will be required. These will be supplied in advance by the Reception Team.
Our earliest check in time is 3pm. Please contact our Reservations Team on 01526 352411 or email reception@petwood.co.uk for assistance.
If you would like to extend your stay with us, we will happily try and accommodate you. We often have extended stay offers available on our website on our offers page. If you would like to extend your stay and you are already at the hotel, please contact Reception and they will assist you.
We politely ask that all guests check out by 11am so that our Housekeeping Team can prepare rooms for the next arrivals. If you require a late check out, please discuss this with our Reservations Team when making your booking.
The facilities offered in your room depend on the type of room. What you can expect to find is detailed below.
Classic Room
- Free Wi-Fi
- Hospitality tray, with tea, coffee, hot chocolate, bottled water and biscuits
- Toiletries
- Complimentary notepad and pen
- USB phone charging port
Executive Double Room
- Free Wi-Fi
- Hospitality tray, with tea, coffee, hot chocolate, bottled water and biscuit
- Luxury toiletries
- Use of bath robes
- Complimentary bath slippers
- Complimentary notepad and pen
- USB phone charging port
Four Poster Room
- Free Wi-Fi
- Hospitality tray, with tea, coffee, hot chocolate, bottled water and biscuit
- Luxury toiletries
- Use of bath robes
- Complimentary bath slippers
- Complimentary notepad and pen
- USB phone charging port
The Weigall Suite
- Free Wi-Fi
- Hospitality tray, with tea, coffee, hot chocolate, bottled water and biscuit
- Luxury toiletries
- Use of bath robes
- Complimentary bath slippers
- Complimentary notepad and pen
- USB phone charging port
All of our rooms are equipped with the following:
- Shower and bathing facilities* with toiletries provided
- Bath Sheet, bath mat and hand towels
- Wardrobe space
- Ironing board and iron
- Television
- Telephone
- Free Wi-Fi
- Kettle and refreshments tray
- USB phone charging port (some rooms only)
* In most rooms the shower is over the bath. However some rooms have walk in showers only. Please contact the Reservations Team if you have any queries on 01526 352411 or email reception@petwood.co.uk
The hotel has a number of facilities for you to enjoy during your stay:
The Restaurant
Serving delicious locally-sourced food, our chefs make every meal at Petwood one to savour. From our excellent Sunday Lunch to award-winning evening dining by candlelight, residents and locals alike vouch for our credentials as one of Lincolnshire’s best foodie hotels. For more information and booking check out our dining page.
The Terrace Bar and Lounge
The perfect place for drinks, lunch or light bites, the Terrace Bar provides a relaxing popular with locals and hotel guests alike. With a wide range of food available, from toasted paninis to sausage and mash, there is something to suit every palette. You can also enjoy afternoon tea on the terrace in the summer or if it's cold, sit by the fire in our cosy lounge enjoying the atmosphere of this historic building.
The Squadron Bar
The Squadron Bar hosts a range of memorabilia and tributes to Guy Gibson VC, Leonard Cheshire VC and their Officers. Please note that the Squadron Bar is sometimes booked for private functions and may not always be available to view.
The Gardens
Our award winning gardens are open all year round and are a wonderful space to explore.
Unfortunately we do not have air conditioning in any of our rooms. However, we are able to provide fans in the summer months if required. If you require a fan for your room, please contact Reception and we will be happy to assist you.
Yes. Complimentary Wi-Fi is available within the hotel for the use of guests and visitors. When you initially connect to the Petwood Hotel network you will be shown a web page asking you to accept the Terms & Conditions of use and provide a password which thepetwood.
Please note that we do not capture your information from this page. If you are having trouble connecting, please contact the Reception team on 01526 352411 or email reception@petwood.co.uk and we will gladly assist you.
We believe that the Petwood should be enjoyed by all and do our best to make sure that our facilities are available to people with disabilities or accessibility requirements.
Please note that some of the walkways in our grounds are uneven surfaces and care should be taken when exploring the gardens.
You can view our full accessibility statement here. If you have any particular requirements, we are only too happy to help. Please contact our team on 01526 351411 or email reception@petwood.co.uk
We welcome responsible dog owners at the Petwood and have a number of rooms which are 'dog friendly'.
If you would like to book a dog friendly room, please contact our Reservations team on 01526 352411 or email reception@petwood.co.uk. Please note that there is a £20 charge per night for guests wishing to bring a dog to stay with them.
The hotel operates a no smoking policy throughout the building, including all guest bedrooms and dining areas. You may smoke outside on the terrace and in the gardens, and we would be grateful if guests would use the ash trays provided. Guests may also smoke on the terrace where ash trays are provided on some of the tables. Please do not smoke outside the main entrace to the hotel.
We would also ask that all guests are mindful of the habitat and wildlife when smoking in the wooded areas. In the summer months, the gardens and woodland can get very dry and the risk of fire is increased so we ask guests to ensure they do not drop cigarettes in these areas and use the ash trays provided near the main building.
We reserve the right to charge guests who do smoke in their rooms a £100 surcharge. Thank you for your co-operation.
We always want to hear feedback from our guests, good or bad as it helps us improve our services and facilities. All rooms have a guest survey which we encourage guests to complete at the end of their stay. You will also receive an email from us or your booking provider shortly after your departure with an online survey to complete if you wish.
If you find anything wrong during your stay with us, please contact the Duty Manager on duty and we will do our best to resolve any issues for you. Likewise if you feel a member of the team has exceeded your expectations, please let us know!