Questions Answered
Hotel
There are a number of ways guests can book directly with us:
- Book directly on our website via the book online link above
- Call our Reservations Team on 01526 352411
- Email our Reservations Team on reception@petwood.co.uk
You can book your stay with us from today to one year in advance. Just call our Reservations Team on 01526 352411 or email reception@petwood.co.uk and we will be happy to help.
Booking Directly
If you book directly with us you will receive an email confirmation once you have completed your booking, detailing your reservation, date of arrival, length of stay and the cost for your stay. If you do not have an email address, we will send your confirmation to you by post.
Booking on an external website (Such as booking.com)
You will receive an email confirmation of your booking directly from the website you booked your accommodation on.
Please check your spam emails. If you still have not received it, please contact reception on 01526 352411 or email reception@petwood.co.uk
We would require a note of a credit or debit card to guarantee your reservation at the time of making the booking but we do not take payment with the exception of our Advance Purchase Rates, which are prepaid at the time of booking.
If you have any queries, please contact our Reservations Team on 01526 352411 or email reception@petwood.co.uk
No charges will be incurred up to 12 noon on the day prior to arrival after which time the cost of the first night will be taken. This is with the exception of any of our Advance Purchase Rates. These are non-refundable and non-transferable under any circumstances.
If you require assistance or do wish to cancel your booking, please contact our Reservations Team on 01526 352411 or email reception@petwood.co.uk
You can cancel or amend your reservation online. This will require the reservation details that were emailed to you. If you require any assistance, please contact the Reservations Team on 01526 352411 or email reservations@petwood.co.uk
Our current room rates are listed on our tariff page here. If you require further information or would like to see our latest offers you can also call our Reservations Team on 01526 352411 or email reception@petwood.co.uk
We always offer the same price as advertised online. If you would like to book with us you can do so here or call us on 01526 352411.
Our rates are per room. To book please visit our booking page here or call 01526 352411.
We accept payment via cash and all major credit and debit cards.
We are happy for you to pay either in advance or on arrival.
Guests may pay cash on arrival if they wish. Please talk to our reception team on arrival.
We ask that your account is settled on departure. Our Reception Team will be happy to assist you with any queries on 01526 352411
Making a group booking is easy. Simply call our Reservations Team on 01526 352411 or email reception@petwood.co.uk for assistance.
In order to confirm your group booking, we need to know final numbers before you arrive and payment made in advance. If you need any assistance with your booking, please contact our Reservations Team on 01526 352411 or email reception@petwood.co.uk
Yes. We have space for three coaches in our overflow car park at the hotel. If you need any assistance please call our Reception Team on 01526 352411 or email reception@petwood.co.uk and we will be happy to help.
By Road
The Petwood is situated on Stixwould Road off to the north of the B1191 running through the village of Woodhall Spa.
Our address and postcode for satellite navigation systems is: The Petwood Hotel, Stixwould Road, Woodhall Spa, Lincolnshire, LN10 6QG
If using a satellite navigation device to find the Petwood, the following longitude and latitude coordinates may be useful:
Longitude: 53.158000813290585
Latitude: -0.21870195865631104
From Lincoln city centre
Leave Lincoln on the B1188 Canwick Road for 8 miles, pick up the B1189 at Metheringham and after 3 miles pick up the B1191 sign posted for Martin and Woodhall Spa. After entering Woodhall Spa, take the 1st exit at the roundabout and take the Stixwould Road for half a mile and we can be found on the right.
By Train
The local village of Woodhall Spa is sadly no longer directly connected to London Kings Cross, thanks to Dr Beeching, but still has good connections by rail; Metheringham Station is within 9 miles from the hotel and has regular connections from Grantham and Lincoln. There is an hourly bus service (the Number 5) and taxi services are available.
By Coach
The National Express run daily coach services between London to Hull calling at Woodhall Spa village.
By Air
Humberside Airport is a 35 minute drive away.
The Petwood Hotel also welcome helicopters. Please call 01526 352411 for email reception@petwood.co.uk for more information.
If you require a taxi, please contact our Reception Team on 01526 352411 and we will be happy to assist you with companies local to the area.
Pre booking with the companies would be advisable
No. Car parking is complimentary for guests and visitors. Car parking is available at the front of the hotel, with a large overflow car park to the rear.
Please note that on some larger events such as the Woodhall Spa 1940s weekend, parking is restricted to guests staying at the hotel only and parking permits will be required. These will be supplied in advance by the Reception Team.
Unfortunately we do not offer reserved parking at the hotel. There is a well lit car park at the front of the hotel with 62 spaces, 6 of which are for guests with mobility issues. There is also a large overflow car park for a further 140 vehicles including 3 coaches. If you have any queries please contact the Reception Team on 01526 352411 or email reception@petwood.co.uk
Our earliest check in time is 3pm. Please contact our Reservations Team on 01526 351411 or email reception@petwood.co.uk for assistance.
If you would like to extend your stay with us, we will happily try and accommodate you. We often have extended stay offers available on our website and these can be found here. If you would like to extend your stay and you are already at the hotel, please contact Reception and they will assist you.
We politely ask that all guests check out by 11am so that our Housekeeping Team can prepare rooms for the next arrivals. If you require a late check out, please discuss this with our Reservations Team when making your booking.
The facilities offered in your room depend on the type of room. What you can expect to find is detailed below.
Classic Room
- Free Wi-Fi
- Hospitality tray, with tea, coffee, hot chocolate, bottled water and biscuits
- Toiletries
- Complimentary notepad and pen
- USB phone charging port
Executive Double Room
- Free Wi-Fi
- Hospitality tray, with tea, coffee, hot chocolate, bottled water and biscuit
- Luxury toiletries
- Use of bath robes
- Complimentary bath slippers
- Complimentary notepad and pen
- USB phone charging port
Four Poster Room
- Free Wi-Fi
- Hospitality tray, with tea, coffee, hot chocolate, bottled water and biscuit
- Luxury toiletries
- Use of bath robes
- Complimentary bath slippers
- Complimentary notepad and pen
- USB phone charging port
The Weigall Suite
- Free Wi-Fi
- Hospitality tray, with tea, coffee, hot chocolate, bottled water and biscuit
- Luxury toiletries
- Use of bath robes
- Complimentary bath slippers
- Complimentary notepad and pen
- USB phone charging port
All of our rooms are equipped with the following:
- Shower and bathing facilities* with toiletries provided
- Bath Sheet, bath mat and hand towels
- Wardrobe space
- Ironing board and iron
- Trouser Press
- Television
- Telephone
- Free Wi-Fi
- Kettle and refreshments tray
- USB phone charging port
* In most rooms the shower is over the bath. However some rooms have walk in showers only. Please contact the Reservations Team if you have any queries on 01526 352411 or email reception@petwood.co.uk
The hotel has a number of facilities for you to enjoy during your stay.
The Restaurant
Serving delicious locally-sourced food, our chefs make every meal at Petwood one to savour. From our excellent Sunday Lunch to award-winning evening dining by candlelight, residents and locals alike vouch for our credentials as one of Lincolnshire’s best foodie hotels.
The Terrace Bar and Lounge
The perfect place for drinks, lunch or light bites, the Terrace Bar provides a relaxing popular with locals and hotel guests alike. With a wide range of food available, from toasted paninis to sausage and mash, there is something to suit every palette. You can also enjoy afternoon tea on the terrace in the summer or if it's cold, sit by the fire in our cosy lounge enjoying the atmosphere of this historic building.
The Squadron Bar
The Squadron Bar hosts a range of memorabilia and tributes to Guy Gibson VC, Leonard Cheshire VC and their Officers. Please note that the Squadron Bar is sometimes booked for private functions and may not always be available to view.
The Beauty Salon
Our resident practitioner Lisa offers a varied menu to soothe both body and mind, including massages, reflexology and many more treatments. For details of what is on offer, see our Beauty Treatments page. We also sometimes run seasonal deals and special promotions in the latest offers section.
Please call Lisa on 07831 555075 for all bookings and enquiries or email petwoodbeautystudio@yahoo.co.uk
The Gardens
Our award winning gardens are open all year round and are a wonderful space to explore. For more information about the gardens, please click here.
Unfortunately we do not have air conditioning in any of our rooms. However, we are able to provide fans in the summer months if required. If you require a fan for your room, please contact Reception and we will be happy to assist you.
Yes. Complimentary Wi-Fi is available within the hotel for the use of guests and visitors. When you initially connect to the Petwood Hotel network you will be shown a web page asking you to accept the Terms & Conditions of use. Please note that we do not capture your information from this page. If you are having trouble connecting, please contact the Reception team on 01526 352411 or email reception@petwood.co.uk and we will gladly assist you.
We believe that the Petwood should be enjoyed by all and do our best to make sure that our facilities are available to people with disabilities or accessibility requirements. You can view our full accessibility statement here. If you have any particular requirements, we are only too happy to help. Please contact our team on 01526 351411 or email reception@petwood.co.uk
We welcome responsible dog owners at the Petwood and have a number of rooms which are 'dog friendly'. If you would like to book a dog friendly room, please contact our Reservations team on 01526 352411 or email reception@petwood.co.uk Please note that there is a £20 charge per night for guests wishing to bring a dog to stay with them.
The hotel operates a no smoking policy throughout the building, including all guest bedrooms and dining areas. You may smoke outside on the terrace and in the gardens, and we would be grateful if guests would use the ash trays provided. Guests may also smoke on the terrace where ash trays are provided on some of the tables. There is also a free-standing ash tray outside the main entrace to the hotel although we would encourage guests not to congregate outside this area and smoke and instead use the terrace.
We would also ask that all guests are mindful of the habitat and wildlife when smoking in the wooded areas. In the summer months, the gardens and woodland can get very dry and the risk of fire is increased so we ask guests to ensure they do not drop cigarettes in these areas and use the ash trays provided near the main building.
We reserve the right to charge guests who do smoke in their rooms a £100 surcharge. Thank you for you co-operation.
We always want to hear feedback from our guests, good or bad as it helps us improve our services and facilities. All rooms have a guest survey which we encourage guests to complete at the end of their stay. You will also receive an email from us or your booking provider shortly after your departure with an online survey to complete if you wish.
If you find anything wrong during your stay with us, please contact the Reception Team and we will do our best to resolve any issues for you. Likewise if you feel a member of the team has exceeded your expectations, please let us know!
Dining
Reservations are always advisable to guarantee a table. Please call the Reservations Team on 01526 352411 to book your table.
Booking a dining experience in our restaurant is simple. Call the Reception Team on 01526 352411 to let us know which date you would prefer and we will be happy to assist.
You may make a reservation in the restaurant up to 6o days in advance.
Advance bookings are essential
Restaurant
Evening dining - We want all our guests to enjoy their dining experience at the Petwood and the subject of a dress code is a tricky one. Whilst we have no formal dress code we do ask that guests dress for evening meals in the smart casual style. Dining out is often a special treat and know people often like to dress for the occassion. We therefore ask that guests refrain from wearing ripped or frayed jeans, trainers or other sports wear when dining in the restaurant in the evening.
Sunday lunch - This is a more relaxed affair and guests can wear relaxed informal attire in the restaurant.
Terrace Bar - We have no formal dress code in the Terrace Bar.
We offer a range of private dining expereicnes in our function rooms, please contact the Events Team on 01526 352411 or email events@petwood.co.uk for more information. You can also read more about our private dining here.
All guests are welcome even without a reservation.
We will always endeavour to honour any special requests. PLlase contact our Reservations Team on 01526 352411 or email reception@petwood.co.uk for more information.
We have no minimum age in the restaurant. However, we do ask that children are supervised at all times and that respect is shown to other guests at all times.
As per licencing laws, we will also not serve alcohol to those who appear to be under the legal age limit. If there is any doubt, our Front of House will ask for identification. We do ask for your understanding on this matter.
We make every effort to cater for special dietary requirements. When making a reservation please discuss your requirements with us so that we are able to assist you.
Our restaurant is accessible for wheelchair users, all on one level on the ground floor and is accessible via the main hotel entrance. If you have mobility issues and require assistance, please contact the Reception Team on 01526 352411 or email reception@petwood.co.uk and we will assist you.
Weddings
Yes. Our knowledgeable and friendly Events Team are on hand to discuss all the requirements of your big day. From your initial visit to us to the day itself, we will help ensure that the day is one you will never forget. Please see our wedding page for more information.
To arrange an appointment to view any of our facilities and rooms please contact the Events Team on 01526 351411 or email events@petwood.co.uk and we will be touch.
Once you have chosen your date you will need to check the availability of the Registrar and your eligibility for a Civil Partnership or Marriage. You can provisionally book your ceremony 2 years in advance and give Notice of Marriage one year in advance, by contacting Lincolnshire Registrars on 01522 782244 or regist:lincolnshire.gov.uk.
Please note all fees for conducting the ceremony will need to be paid directly to the registrar.We are happy to hold your chosen date for 10 days whilst you confirm the availability of the Registrars.
Yes, a room hire charge will be made for the Ceremony Room. Please contact our team on 015626 352411 or email events@petwood.co.uk
Children under 1 are free of charge, children under the age of 12 are able to have a children’s wedding package. However, if they wish to have the same menu as the adults this is charged at full price. Please contact our events team on 01526 352411 or email events@petwood.co.uk for details.
Our Garden Room can accommodate a maximum of 30 guests.
The Petwood Suite can accommodate a maximum of 80 for of a sit down reception and 120 guests for an evening buffet.
The Woodland Suite can accommodate a maximum of 140 guests for a sit down reception and 200 for an evening buffet.
Yes. The grounds of the hotel make for a beautful setting for an outdoor wedding and are available from April until the end of September. To discuss your exact requirements please contact our Events Team on 01526 351411 or email events@petwood.co.uk
We can accommodate most requests for outdoor weddings. However, we do ask that guests do not throw paper or synthetic confetti in the gardens. We also ask that guests do not use Chinese paper lanterns due to the fire risk and the danger they pose to wildlife in the local areas. If you have any queries, please do not hesitate to contact us on 01526 352411 or email events@petwood.co.uk
Fireworks are allowed for Weddings on a Friday or Saturday, although these must be booked though our preferred supplier, no other firework provider will be allowed.
Unfortunately we do not allow Chinese lanterns to be set off from the Hotel. If you have any queries, please do not hesitate to contact our events team on 01526 352411 or email events@petwood.co.uk
Our range of wedding packages is designed to suit all requirements and budgets. We can arrange a number of catering options from a formal sit down dinner to a buffet. Please contact our Events Team for more details on 01526 351411 or email events@petwood.co.uk
Flower arrangements are included in your package. However, you are welcome to use your own supplier should you wish. To discuss your exact requirements, please contact our Events team on events@petwood.co.uk or call 01526 352411 and we will be happy to help.
Yes, there are plenty of picture opportunities inside, from the spectacular carved staircase, to the less elaborate but equally beautiful, white staircase and, subject to availability, our Squadron Bar.
Last orders will be called at the Bar at 12am (Friday & Saturday) with all entertainment to finish by 12.30am. Residents will have used of the Terrace Bar after this time if required.
Conference Guests
As we customise your conference or event to suit your specific requirements, we do not have a set delegate rate. We will calculate your rate according to your event after discussion with you. Please contact our Conference and Events Team to discuss further on 01526 352411 or email events@petwood.co.uk
Yes. When you receive your quote from us it will include all charges and have VAT amounts supplied.
The number of delegates we can cater for depends on the layout and type of room you have chosen for your event or conference. Please contact our Conference and Events team on events@petwood.co.uk or call 01526 352411 for more information and to discuss your requirements.
At the Petwood we have a number of different rooms and suites to accommodate your conference or function. Whether you require a large theatre style layout with presentation facilities or a more informal meeting room, we can accommodate you. Facilities include:
- Presentation flat screen
- Projector
- PA system
- Refreshments (From buffet to fine dining depending on requirements)
We can arrange your conference room into a number of configurations including:
- Theatre
- Cabaret
- Boardroom
- U Shape
- Banquet Dining
- Dinner Dance / Band
- Top Table with round tables (x10 to a table)
- Open Square
Please visit our conference pages for more information. Should you wish to discuss specific requirements, please call our Conference and Events Team on 01526 352411 or email events@petwood.co.uk
Yes. We are happy for you to bring your own equipment as long as it is PAT tested. If you have any queries, please contact our Conference and Events Team to discuss on 01526 352411 or email events@petwood.co.uk
We have a range of menu options for conference delegates which you can view here. Please contact our Conference and Events Team to discuss pricing and any specific dietary requirements on 01526 352411 or events@petwood.co.uk
No. Car parking is free and there is a well-lit car park at the front of the hotel with 62 spaces, 6 of which are for guests with mobility issues. There is also a large overflow car park for a further 140 vehicles including 3 coaches. If you have any queries please contact the Reception Team on 01526 352411 or email reception@petwood.co.uk
Wi-Fi is freely available within the hotel for the use of delegates and visitors. When you initially connect to the Petwood Hotel network you will be shown a web page asking you to accept the Terms & Conditions of use. Please note that we do not capture your information from this page. If you are having trouble connecting, please contact the Reception team on 01526 352411 or email reception@petwood.co.uk and we will gladly assist you.
Unfortunately we do not have air conditioning in any of our conference rooms. However, we are able to provide fans in the summer months if required. If you require a fan for your room, please contact the Events Team and we will be happy to assist you.
Yes. All of our conference rooms have natural light as well as various lighting arrangements, some of which can be adjusted to suit your requirements.
The main hotel building and conference rooms are wheelchair accessible however delegates are advised that there are steps from the Terrace to the gardens. Should you require any assistance, please contact our Events team on 01526 352411 or email events@petwood.co.uk and we will be happy to help.
Events
Our Events Team are experts in delivering a wide range of events from birthday celebrations to social evenings and can tailor most packages to fit your requirements. Some of the events we have hosted include:
- Birthday parties
- Wakes
- Anniversaries
- Social events
- Private dining
- Auctions
- Talks/Lectures
If you wish to hold your event at the Petwood, talk to our Conference and Events Team on 01526 352411 or email events@petwood.co.uk
Choice Menus are available and are dependent on the number of guests attending the event. We will discuss this with you at the time of booking your event.
You may bring items such as wedding or birthday cakes to your event. However we do not allow catering vans or outside catering companies. To discuss your particular requirements please contact our Events Team on 01526 352411 or email events@petwood.co.uk
Late bar extensions for events are possible and will be costed in your quote. If you require a late bar extension please contact the Events Team on 01526 352411 or email events@petwood.co.uk
You may have a live band at your event at the discretion of the General Manager. All equipment used will need to be PAT tested prior to being used on the premises. To arrange this please contact the Events Team on 01526 352411 or email events@petwood.co.uk
We often host events at the hotel throughout the year ranging from outdoor theatre to inside dining experiences. You can keep up to date with all the latest events here on the website, as well as on our Facebook and Twitter pages. We also send out a monthly newsletter to our mailing list detailing the latest news and events at the hotel as well as seasonal offers. You can sign up to the newsletter at the bottom of our homepage.
